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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Irisela Martinez

June 6, 2025

5  out of  5
rating by Irisela Martinez
"This statefarm branch is very thorough & does their best to get you the best price . Maria Morla was very helpful , got me the best deal and bumped my insurance from 1499 to 900 ."
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Fidel Jr

June 5, 2025

5  out of  5
rating by Fidel Jr
"My Agent, Jann, was extremely helpful in my acquisition of a new vehicle. Her help as well as her response time was very timely. I was able to drive out within mere minutes thanks to her assist. Thanks Jann!"
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Jose Cardona

June 5, 2025

5  out of  5
rating by Jose Cardona
"The agents name was Scarlet. She went above and beyond to help me get Insurance. It wasn’t easy. It was a lot of problems, but she even called me after work on her own time to help me. I really appreciate that. Great phone assistance all the way thank you again."
We responded:
"Thank you Mr Cardona, we are glad we were able to resolve your issue. We truly appreciate your confidence and your business! We will share your review with Scarlett!"
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Jared Keasbey

May 27, 2025

5  out of  5
rating by Jared Keasbey
"Great, just great"
We responded:
"Mr Keasby, We have researched your 1 star review and could find you in our customer database. Please contact us at 212.740.9300 or email your concerns to: customercare@reypolanco.com so that we may address your concerns, etc. Thank You"
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Sonia Bonilaa

April 24, 2025

5  out of  5
rating by Sonia Bonilaa
"I just wanted to take a moment to recognize Jann for her consistent professionalism and attentiveness. Every time I speak with her, she is incredibly helpful and always goes above and beyond to assist with any information I need. Her support makes a big difference, and I truly appreciate her kindness and dedication."
We responded:
"Thank you Ms Bonilaa for your review! We will share this with Jann. We feel the same about Jann!"
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PEDRO Lora

April 23, 2025

5  out of  5
rating by PEDRO Lora
"Muchas gracias por tu excelente servicio Ashlie."
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Grace Rogowski

April 22, 2025

5  out of  5
rating by Grace Rogowski
"It was a pleasure speaking with Braian. He was very helpful, friendly, and ensured I was getting the coverage I needed. I am looking forward to continuing to work with him."
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Mayling Torres

March 19, 2025

5  out of  5
rating by Mayling Torres
"I had an amazing experience working with Brian Veras at State Farm! His professionalism, patience, and deep knowledge made the entire process smooth and stress-free. He took the time to understand my needs and created the best bundle for me, ensuring I got the right coverage at the best value. I truly appreciate his dedication and expertise. If you’re looking for someone who genuinely cares and goes the extra mile, I highly recommend Brian!"
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5star Ent.

March 16, 2025

5  out of  5
rating by 5star Ent.
"I want to express my sincere gratitude to Jann, my State Farm Insurance representative. Jann has consistently provided exceptional service. She initially helped me set up my auto insurance, and recently, she efficiently added my motorcycle insurance. Jann is not only incredibly knowledgeable and efficient, but she's also a genuinely happy and positive person to work with. She makes the often-stressful process of dealing with insurance a pleasant experience. I highly recommend Jann and State Farm Insurance for their outstanding customer service."
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Cindy-Lee Dorcely

March 13, 2025

5  out of  5
rating by Cindy-Lee Dorcely
"Looking for a knowledgeable and responsive insurance agent? Look no further, the Polanco team is amazing, they know all the tips and tricks of the business and they care about their clients needs. Thanks Rey for your amazing service to my clients, I look forward to working with you and your team again in the future."
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Ana Trinidad

March 7, 2025

5  out of  5
rating by Ana Trinidad
"Escarlet es muy profesional y ayuda a sus clientes a resolver los problemas o dudas con el servicio estoy muy contenta con su servicio y amabilidad gracias a ella tengo la mejor experiencia de State farm no me arrepiento del cambio que hice con mi póliza . Gracias , gracias muchas gracias por tu ayuda ."
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Jeanty Barreau

March 4, 2025

5  out of  5
rating by Jeanty Barreau
"Ashley was helpful helped installed my dss device, great customer service"
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Ingrid rios

February 28, 2025

5  out of  5
rating by Ingrid rios
"Ashley is always very helpful. Very attentive and caring. Always willing to help!"
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Myriame Jean

February 26, 2025

5  out of  5
rating by Myriame Jean
"Very good service they were very patient with me and solve my problem on time highly recommended"
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El remii Ramirez

February 21, 2025

5  out of  5
rating by El remii Ramirez
"Estoy sorprendido con Ashlie, Es muy amable y servicial, siempre trata de ayudar con lo más posible y trata de mantener sus clientes satisfechos con su servicio !gracias!🤩"
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ernesto henriquez

February 19, 2025

5  out of  5
rating by ernesto henriquez
"Muy buen servicios sobretodo el de Ashley 🙏🏼"
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Lorena Mendoza

February 19, 2025

5  out of  5
rating by Lorena Mendoza
"Ashley es bien servicial y atente. Siempre me ayuda en cada pregunta que tengo y es muy amable. La recomiendo al 100%."
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Frank Mendez

February 17, 2025

5  out of  5
rating by Frank Mendez
"Hablen con francisco muy bueno ayuda bastante"
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Emanuel Carrasco

February 10, 2025

5  out of  5
rating by Emanuel Carrasco
"Ashley always makes sure my insecurities by the end of the call are long gone and I have no questions left..."
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Katherine Oliva

February 5, 2025

5  out of  5
rating by Katherine Oliva
"I recently called this State Farm office because I needed a quote for a car insurance. I just got a new car so I am unfamiliar with all this insurance talk if im being honest. I was on the phone with an agent named Nilda and her service was great! She speaks Spanish which was great because thats my first language. She made the process of getting insurance seamless. All insurance companies should have people like Nilda. Kind and efficient. Not once did Nilda made me feel like a bother for asking too many questions or needing further explanation. Happy Nilda was able to help me with my needs. Will be for sure sticking with State Farm because of Nilda!"
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marleny de jesus

January 30, 2025

5  out of  5
rating by marleny de jesus
"I just wanted to take a moment to sincerely thanks Francisco for your outstanding service. Your professionalism, patience, and dedication to helping me with all my auto insurance concerns. I appreciate your willingness to answer all my questions and ensure i had the best coverage for my needs. Its rare to find someone as knowledgeable and genuinely caring as you, and im grateful for all your help. I will defenitely be recommending you to friends and family. Thanks again for everything! Best regards, Marleny"
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Paula Rivera

January 27, 2025

5  out of  5
rating by Paula Rivera
"State farm is excellence, staff very respectful knowledgeable and always willing to work with you. Check on Eduardo he is one of greatest agent you will find a State Farm."
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maribel diaz

January 24, 2025

5  out of  5
rating by maribel diaz
"Scarleth Gutierrez is 10/10 very professional and on point with her insurance policy knowledge"
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Lidia Liriano

January 23, 2025

5  out of  5
rating by Lidia Liriano
"I am writing to give Scarleth Gutierrez 5 STARS for the exceptional and highly effective service she provided me earlier today. She assisted me with paying my annual home insurance premium over the phone and she was very professional, courteous, and efficient. I wish her all the best in her career and I look forward to working with her again in the near future! THANK YOU SCARLETH! God bless! - Lidia"
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Judith Romero

January 22, 2025

5  out of  5
rating by Judith Romero
"Sacarle me ayudo bastante ella hiciste un buen trabajo cinco estrellas"