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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chef Alexis

January 10, 2025

5  out of  5
rating by Chef Alexis
"Thanks to Francisco my problem has been resolved, his attention was very courteous, and he was very diligent with attending to my needs and providing the service I needed. Thank you."
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kapry v

December 18, 2024

1  out of  5
rating by kapry v
"They never answer"
We responded:
"Hello Sir or Madam, We apologize for your negative experience. Please leave a message on our voicemail or email us at: customercare@reypolanco.com as we would like to address your concerns and assist you with the Service you expect from us. Thank you, Polanco Team @ State Farm"
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Audio loco Latino

November 20, 2024

5  out of  5
rating by Audio loco Latino
"Bien excelente"
We responded:
"Thank you for your 5 star review and for your confidence!"
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Kerima Colinares

November 12, 2024

5  out of  5
rating by Kerima Colinares
"Scarleth Guiterrez was awesome and found me the best rate for a brand-new car. Thank you!"
We responded:
"Thank you and Colinares for the 5 Star review on Scarleth. We will certainly let her know of your experience. Welcome to State Farm and our Agency! -Polanco Team @ State Farm"
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Alfredo Frias

November 12, 2024

4  out of  5
rating by Alfredo Frias
"Es una muy buena atención de la señora Scarleth gutierrez"
We responded:
"Muchas Gracias Sr Frias, Nuestra meta es seguir servile a ha used y su familia. Muchas gracias por su patrocino!"
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Beatrice Raccanello

November 8, 2024

5  out of  5
rating by Beatrice Raccanello
"Rey and his team are the best team for your insurance needs: not only they provide you with competitive rates and find solutions for your needs, but they are quick to respond, knowledgeable, and efficient. If you want great rates and an excellent customer service, then you have to contact Rey!"
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Leidy Reynoso

October 24, 2024

5  out of  5
rating by Leidy Reynoso
"Agradecida por su excelente servicio. Desde el primer momento, me ayudaron a encontrar una póliza de vida que se ajustara perfectamente a mis necesidades y a la de mi familia. Su equipo fue muy profesional, atento y dedicado a resolver todas mis dudas. Recomiendo totalmente sus servicios. Muchas gracias!"
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Anibal Arias

October 23, 2024

5  out of  5
rating by Anibal Arias
"Always great service provided by Jann!"
We responded:
"Thanks for the 5 star and comment Mr Arias! Jann’s multiple years of service for State Farm policyholders is evident in her work. We will certainly share your comments with Jann. Thank you for being a valuable customer!"
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Nicanor Honrado

October 17, 2024

1  out of  5
rating by Nicanor Honrado
"Quisiera poner 0 estrellas porque es lo que siento que se merecen! Durante años estuve todos mis vehículos y mi casa asegurados con state farm bajo esta locación! En el 2023 en mi casa inicie la construcción de un nuevo garaje y una persona de parte de state Farm paso por mi casa y tomo unas fotos de la nueva construcción y me hicieron una llamada exigiéndome nuevas fotos con la construcción terminada si no cancelarían la póliza de mi casa lo cual les conteste que no soy fotógrafo y les exigí como cliente que de igual forma debían enviar su fotógrafo al que vino a tirar las fotos de la construcción lo cual no les dio la gana de hacer y para mi sorpresa me vine a enterar apenas hace unos días que la póliza de mi casa fue cancelada en diciembre he decir que me pase inocentemente casi un año sin seguro (imaginen la magnitud de la gravedad tener tu casa sin seguro todo ese tiempo) y que según ellos me lo notificaron por medio a cartas!! Cartas que nunca recibí en mis manos! TENIENDO ELLOS MI NUMERO DE TELEFONO que se supone que esa debió ser la via principal de comunicarme directamente que mi póliza seria cancelada! Ya que bastante que se comunicaban conmigo para ofrecerme nuevas coberturas o para los cobros ect ect!"
We responded:
"Señor Honrado, Nos disculpamos si usted se siente de falta de servicio de nuestra Agencia. Notamos de nuestro lado de un historial de notas de conversación con usted sobre sus pólizas con State Farm y su estado de cancelación. Últimamente, usted nos faltó respeto y uso lenguaje inapropiado a nuestro personal. Estamos dispuestos de servirle con solución, pero no de esta manera. Cuando desee comunicarse con nosotros de una manera diferente, podremos asistirle a lo igual. "
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Omar Rodriguez

October 15, 2024

5  out of  5
rating by Omar Rodriguez
"Scarleth Gutierrez Was my Rep. Absolutely amazing on the phone with all the information on hand and quick response to all my questions and concerns. I extremely recommend this State Farm location just based on the Customer services."
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Yenny Crisci

October 8, 2024

5  out of  5
rating by Yenny Crisci
"Juan has been an excellent help with my renter’s insurance! He’s incredibly knowledgeable and friendly."
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Carlos Nieve

October 7, 2024

5  out of  5
rating by Carlos Nieve
"Excelente atención sobre todo la agente Scarlet Gutiérrez en lo personal lo recomendaría todo al cien por ciento. Muchas gracias por el buen desempeño de su servicios."
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Walesca Elvir

September 25, 2024

5  out of  5
rating by Walesca Elvir
"The agent scarlet Gutierrez help me to renew my insurance in a pleasant and professional manner Very satisfied customer."
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Martin Espinal

September 24, 2024

5  out of  5
rating by Martin Espinal
"Scarleth gets the job done and makes any process you need help with easy. No attitude and patient with any request and question you might have"
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Thalia Saldana

September 19, 2024

5  out of  5
rating by Thalia Saldana
"I had the pleasure of working with Ashlie Rodriguez directly from the car dealership till now. She is knowledgable and efficient, consistently addressing any questions and providing recommendations on what type of insurance to obtain. Thanks to her pleasant demeanor and reliability, I felt comfortable asking every question I wanted answered without fear. Thank you!"
We responded:
"Thank you Ms. Saldana! Ashlie is very much one of our best Insurance Professionals at our Agency in the past 10 years. We appreciate your review!!"
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Jesus Guacare

September 12, 2024

5  out of  5
rating by Jesus Guacare
"Muy alegre con el servicio y me ayudaron Muy amable scarleth Gutiérrez 👍🏾👍🏾🙏🏾"
We responded:
"Muchas Gracias Señor Guacare por su reviso de nuestro Servicio. Agradecemos su comentario! Les informamos a Scarleth su evaluación "
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Fabian Cabrera

September 10, 2024

5  out of  5
rating by Fabian Cabrera
"Scarleth me ayudo mucho con conseguir unos documentos de mi segura. Busca a Scarleth si quiere que le ayuden rapido"
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christopher zayas

September 3, 2024

5  out of  5
rating by christopher zayas
"If you have any insurance needs, definitely recommend Ashlie Rodriguez! She’s helped me thoroughly with any help or questions I’ve had."
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JordanFit

August 30, 2024

5  out of  5
rating by JordanFit
"When i needed information about State Farm i was directly referred to Osiris Diaz. He was great and 100% knowledgeable. Good communication into understanding all the info about all the questions and doubts that i had. My personal experience: Great Customer Service, Professionalism at its best and Quality/Responsiveness. Thank You very much"
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Rick Terron

August 29, 2024

5  out of  5
rating by Rick Terron
"Quiero compartir mi experience com un trabajador de esta oficina fue marravillosa todo mi enojo que yo tenia desde el 2002 hats ahora el come explicó todo desde cero y me hizo entéder lo importante que yo era y lo que necesitaba para la casa y mis carros también entendió mi frustración por tantos años y pidió disculpas por las negligencias de otros par tantos años haci que recomiendo cada vez que necesite alguien en State Farm buscar a Briant que dios te. Bendiga y gracias por tu atención y tu dedicación a tu trabajo"
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Alberto Lopez Deschamps

August 26, 2024

5  out of  5
rating by Alberto Lopez Deschamps
"Muy eficientes y siempre están a tu disposición para resolver cualquiera de tus preguntas."
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Marianne Carroll

August 26, 2024

5  out of  5
rating by Marianne Carroll
"Braian was personable, extremely helpful and explained a lot of detail to me today on a number of issues. You are lucky to have this outstanding young man in your employ! All the best to Braian!!"
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Floralyt Paulino De Jesus

August 25, 2024

5  out of  5
rating by Floralyt Paulino De Jesus
"I cannot say enough good things about my experience with Scarleth Gutierrez . She took the time to thoroughly explain all my coverage options, making sure I understood everything which I really appreciated. She genuinely listened to my concerns and tailored a plan that fits my needs and budget perfectly. If you're looking for a trustworthy, and knowledgeable insurance agent, I highly recommend Scarleth Gutierrez!"
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M Films

August 21, 2024

5  out of  5
rating by M Films
"I must start by saying the person to speak to is Scarleth Gutierrez. She was very resourceful, responsive & helpful, her communication has been the best I’ve gotten from anyone at that office. Scarleth helped me get the best price w/ the best options available for me."
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Luis Pillco

July 23, 2024

5  out of  5
rating by Luis Pillco
"Jann Decena gave me the best service ever despite me not being a part of the office. Now based on her service I will be getting my insurance from this office and recommend everyone I know to come here! Excellent!"
We responded:
"Thank you Mr Pillco, we appreciate your review and will relay it to Jann!"